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Vision, Mission & Values


Improving people’s lives through independence and choice.


Providing safety, comfort, housing and support services.


TrustedBeing knowledgeable, skilled and prepared.

We earn trust by listening first and responding to the specific needs of our customers, staff and community partners. We keep trust by acting transparently, culturally appropriately and consistently delivering on our promises with knowledge, respectfulness and professionalism.

Customer-centred We put customers at the centre of our work.

Listening to a customer provides them with dignity and self-belief, building the foundations for greater independence. We understand our customers as a whole by focusing on their specific situation and cultural necessities to design better housing and services to meet their needs as individuals.

Valued PartnersWe are reliable partners in getting the support our customers need.

Caring for our customers means working effectively with local councils, builders, community organisations, and service providers. Our partners can count on us to be trustworthy, collaborative, reliable, resourceful, solution-oriented, and valued in the communities we serve.​

Click to view our Code of Conduct

Click to view our Client Charter

Click to view our Whistleblower Policy