Many of you would be aware that each year in conjunction with the Community Housing Industry Association (CHIA) NSW, the industry peak body for community housing providers in NSW, we carry out a Customer Satisfaction Survey.
This provides you with an opportunity to let us know what we do well and where we can improve. It helps us understand what is important to you so we can plan, seek out funding support and adapt our organisation to better service and support you.
You can expect your survey to arrive in the post in April and you can either complete the hard copy return it using the reply-paid envelope provided, or use the username and password on the front page to complete the survey online
We value your feedback and encourage you to complete the survey before Friday 2nd June.
All tenants who complete the survey by 2nd June 2023 (Friday) will be automatically entered into a prize draw to WIN a free week’s rent. There is one rent free week per office: Orange, Dubbo, Mudgee and Bathurst, including surrounding towns.
We are continually looking for ways to improve our service to our customers and look forward to reviewing the feedback that comes from the survey.
In response to last year’s survey, we have filtered your feedback into several key projects. Over the past 12 months we have conducted a complete review of our complaints and feedback policy and process, implemented a new phone system to improve communications and we continue our repairs and maintenance review.
We are also in the process of re-designing our website to make finding information easier for everyone and will be including a self-serve function for our customers based on your feedback. This will enable those of you who would prefer to access and or update information, view your statement or access other service functions online, particularly outside of business hours. We will be asking for assistance to test ease of use and functionality in the coming months.
If you have any questions about the survey or how the information will be used please feel free to contact our Insights and Strategy Coordinator, Carrie Drage, on 1800 603 300 who will be pleased to assist you.