Compliments, Complaints and Feedback
Housing Plus is committed to ensuring all customers and clients are satisfied with the service we provide. Positive feedback lets us know we are doing well, while complaints and negative feedback assist us in learning from our mistakes and improving our service.
If you’re dissatisfied with our service, standards, practices, or policies, you have the right to lodge a complaint. While we aim to resolve most complaints through discussion with our staff, there may be instances where this approach isn’t successful or isn’t deemed appropriate by you.
The Feedback or Complaint Process
Feedback and complaints can be lodged:
- In person at one of our offices.
- Over the phone by calling 02 6360 3300.
- Writing a letter and mailing it to PO Box 968, Orange NSW 2800.
- By completing this online form.
What we need to know:
- Who you are - or you can remain anonymous.
- How we can contact you.
- What you want us to know.
- What you want to happen next.
- If you need help to give feedback - tell us. There are services that can help you.
What happens if I make a complaint?
- We will listen to your complaint.
- We will thank you for your feedback.
- We will find out what happened.
- We will decide what should happen next.
- We will take action to fix the problem.
- This process can take up to 21 working days.
- If you are not happy with our decision, you can tell us. We will let you know what you should do next.
What happens if I am still not happy with the outcome of my complaint?
- We will let you know your options for appeal.
- The appeals process will decide if we have made the right decision.
- More information can be found in our Feedback and Complaints Policy.
The Feedback or Complaint Process
Feedback and complaints can be lodged:
- In person at one of our offices.
- Over the phone by calling 02 6360 3300.
- Writing a letter and mailing it to PO Box 968, Orange NSW 2800.
- By completing this online form.
What we need to know:
- Who you are - or you can remain anonymous.
- How we can contact you.
- What you want us to know.
- What you want to happen next.
- If you need help to give feedback - tell us. There are services that can help you.
What happens if I make a complaint?
- We will listen to your complaint.
- We will thank you for your feedback.
- We will find out what happened.
- We will decide what should happen next.
- We will take action to fix the problem.
- This process can take up to 21 working days.
- If you are not happy with our decision, you can tell us. We will let you know what you should do next.
What happens if I am still not happy with the outcome of my complaint?
- We will let you know your options for appeal.
- The appeals process will decide if we have made the right decision.
- More information can be found in our Feedback and Complaints Policy.
