Feedback
Do You Have Feedback? We Want to Hear From You
Housing Plus is committed to ensuring all customers and clients are satisfied with the service we provide. Positive feedback lets us know we are doing well, while complaints and negative feedback assist us in learning from our mistakes and improving our service.
The Feedback or Complaint Process
- In person at one of our offices.
- Over the phone by calling 02 6360 3300.
- Writing a letter and mailing it to PO Box 968, Orange NSW 2800.
- Filling in the below form.
Feedback and complaints can be lodged:
- Who you are - or you can remain anonymous.
- How we can contact you.
- What you want us to know.
- What you want to happen next.
- If you need help to give feedback - tell us. There are services that can help you.
What we need to know:
- We will listen to your complaint.
- We will thank you for your feedback.
- We will find out what happened.
- We will decide what should happen next.
- We will take action to fix the problem.
- This process can take up to 21 working days.
- If you are not happy with our decision, you can tell us. We will let you know what you should do next.
What happens if I make a complaint?
- We will let you know your options for appeal.
- The appeals process will decide if we have made the right decision.
- More information can be found in our Feedback and Complaints Policy.
