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Report a Repair

How to report a repair

We have a dedicated maintenance team that handles all maintenance requests. Our team is made up of qualified tradespeople, approved contractors, and employees with residential building knowledge and experience.

If something is damaged or broken in your home, you can call our Report a Repair hotline on 1800 603 300, or email If emailing please include any photos of damage.

In an emergency, you can reach our maintenance team after hours using our Report a Repair hotline. Urgent (or emergency repairs) usually mean that your safety or security is in danger or there is the threat of serious damage to your home e.g. a breakdown of your gas, electricity or water supply, a leaking roof, a dangerous electrical fault or flood damage.