Report a Repair

Report a Repair

We have a dedicated Maintenance Team that handles all maintenance requests. Our team is made up of qualified tradespeople, approved contractors, and employees with residential building knowledge and experience.

How to Report a Repair

If something is damaged or broken in your home, you can:

Call our Report a Repair hotline on 1800 603 300

Email repairs@housingplus.com.au and include any photos of damage

Emergency or
After-Hours Repairs

In an emergency, you can reach our maintenance team after hours using our Report a Repair hotline on 1800 603 300.

Urgent (or emergency repairs) usually mean that your safety or security is in danger or there is the threat of serious damage to your home e.g. a breakdown of your gas, electricity or water supply, a leaking roof, a dangerous electrical fault or flood damage.

Maintenance Fact Sheets

Repairs & Maintenance

Planned Maintenance

Property Modifications and Alterations

Asbestos

Mould

Repair Costs

Smoke Alarms

Maintenance Policies

This policy outlines the procedures and responsibilities regarding Tenant Repair Costs for Housing Plus properties, covering social, affordable, and transitional housing. It clarifies that tenants are responsible for damage, except for fair wear and tear or criminal activity by third parties. It details the process for determining liability, communication with tenants, and actions for repeat incidents or vacating tenants, ensuring a fair and transparent approach between tenants and the landlord.

This policy outlines the procedures and responsibilities for managing repairs, maintenance, alterations, and modifications in properties managed by Housing Plus, including social, affordable, and transitional housing. It ensures compliance with legal requirements, maximises the useful life of housing stock, and provides safe, comfortable living conditions for tenants. The policy also details the process for reporting repairs, the categories and response times for maintenance, and the guidelines for tenant-requested alterations and home modifications.

Maintenance FAQ’s

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For more information