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Customer Newsletter – Autumn 2022

Welcome to our Autumn Newsletter for 2022.

In this newsletter find out about some of the key projects our team delivered this year as well as information on smoke detector and electrical testing in your home.

COVID-19 Update May 2022

All Housing Plus offices are open to the public and customers.

For coverage purposes, Bathurst and Mudgee offices will be open to the public and customers on Tuesday and Thursdays 10am to 2pm.

Customers are encouraged to make appointments where appropriate within any of our normal 9-5pm operating hours to ensure that the person they wish to see is in the office.

If you have any symptoms or are feeling unwell we ask that you please do not attend any of our offices.

The 2022 Housing Plus White Tie Ball

Raising funds to Support Women and Children Impacted by Domestic Violence


On Saturday 21st May Housing Plus will again be hosting the White Tie Ball. Each year the White Tie Ball raises funds for the women and children who will be staying with us at The Orchard.

The Orchard Orange provides safe, purpose-built accommodation specifically for women and their children who are escaping domestic and family violence where they have access to vital support services that assist them to recover from trauma. Most staying at The Orchard arrive with nothing, and the proceeds from the White Tie Ball will provide clothing, food, household and everyday items they need to start again as well as immediate and direct access to an on-site counsellor who supports their mental and emotional well-being.

We are joined by the Central Western Daily as an event partner for the night and we all look forward to welcoming the Orange Community as we come together to raise much needed funds for the on-going provision of support for these women and children. “We are delighted that the Central Western Daily is again partnering with us for the White Tie Ball, their support and the work of our local tireless Volunteer Fundraising Committee ensures this will be another successful event.” said David Fisher, CEO.

The Orchard began taking clients just over 12 months ago and has been in high demand ever since. “We are thrilled that the Orchard is able to support women and children escaping domestic and family violence with specialist accommodation, facilities and services. The on-going fundraising will help us to provide additional resources and support for clients to achieve their goals and to ultimately thrive in the community” says Penny Dordoy, Head of Community Services, Housing Plus.

The event on Saturday 21 May will be held at the Orange Ex-Services Club commencing at 6pm and will include a 3-course meal, live charity auction and raffles. We encourage our community to join us for a great night for a good cause, dance the night away with local DJ Bennyandthedecks and we have the honour of being joined by two amazing comedians.

Our MC for the evening Lizzy Hoo is many things, – a writer, noodle enthusiast, designer, ideas lady, actor, rugby lover, and rescue greyhound owner. Lizzy is also a stand-up comedian who has experienced a meteoric rise to become one of Australia’s most exciting new voices.

Headline act Claire Hooper a born storyteller with a sharp wit, Claire has gone on to regularly perform at festivals and comedy rooms all over the country. Claire has hit 2021 running with a regular co-hosting role on Channel Ten’s The Project as well as her involvement with the 2021 Melbourne International Comedy Festival.

Tickets for the White Tie Ball will be on sale from Wednesday 23rd March and can be purchased online from our website.

Tickets are priced at $140 you can make bookings as individuals, or you can organise a table of 8.

“Many women and children have a much better future ahead of them because of the support they receive during their stay at The Orchard, and the vital assistance and support they receive when moving forward. All funds raised at the White Tie Ball and the fundraising committee go directly to assist with all these costs for these women and children.” said Julianne Potts, Chair of The Orchard Fundraising Committee.

This year’s Ball is being organised by The Orchard Fundraising Committee, volunteers from the local community. Chair, Julianne Potts and committee members Sue Burke, Libby Seaman, Rochelle Monaghan, Lillian Castor.

If you are unable to sponsor this event, or attend the ball, there are other ways you can show your support for The Orchard. You could hold a workplace fundraiser, a lunch, morning tea or client event, or make an online donation here.

If you are interested in becoming a sponsor for the White Tie Ball or would like to donate items for the auction and raffle prizes, please contact Rochelle on 1800 603 300 or email

To book tickets click here


Housing Plus to deliver the Women’s Domestic Violence Court Advocacy Service across Central North West NSW

Housing Plus has been appointed to provide the Women’s Domestic Violence Court Advocacy Service (WDVCAS) across the Central North Police District, including providing court advocacy at Bourke, Brewarrina, Walgett, Lightning Ridge, Cobar and Nyngan Local Courts.

WDVCAS provides women and their children who are experiencing domestic and family violence with information, advocacy and safety planning where appropriate. We provide referrals to services including housing, counselling, legal, financial assistance or health services.

“I am delighted that Housing Plus will be providing the WDVCAS service for the Central North West NSW region from the 1st March 2022. We currently deliver the WDVCAS in both Central West NSW and Western NSW and we see the importance that the successful delivery of the service can have for women and children, and wider communities” said David Fisher CEO of Housing Plus.

Housing Plus are working with Mission Australia and Legal Aid NSW to transition across and ensure arrangements are in place for this service to be provided by Housing Plus from 1st March.


Applications for our 2022 Cadetship Program are now open

Housing Plus is excited to announce the 2022 Cadetship Program with thanks to funding from the NSW Government and Community Housing Industry Association (CHIA) NSW.


This exciting program provides an opportunity for one of our tenants to commence as a cadet by undertaking paid employment with Housing Plus for 12-months in our tenancy team and study the CHC42221 Certificate IV in Housing.


Cadetship Overview

  • Develop frontline skills in application/allocation, tenancy and property management within the workplace and through formal training for 12 months.
  • Learn about the community housing sector and organisations that help people find a home and stable housing.
  • Obtain a qualification by undertaking training in the CHC42221 Certificate IV in Housing.
  • Earn an income as you go.


To be eligible for the cadetship program you must be a Housing Plus or social housing tenant and ideally in a position to be based in our Orange office.


Applications open for eligible tenants on Monday 17 January and close at 5pm Friday 18 February.


CLICK HERE for more information on the cadetship program or to commence your application.


Housing Plus COVID-19 Update January 2022

Housing Plus would like to wish its customers and stakeholders a Happy New Year and provide an update on how we are managing the impact of COVID-19 on the delivery of services.


Housing Plus remains fully operational.


In light of the increasing community infection and the potential impact it may have on the delivery of services, we will extend the Christmas closure of our offices until the end of January, with our employees working remotely. We have successfully delivered our services remotely throughout the COVID-19 pandemic and thank our customers, clients and partners for working with us in this flexible way. If you do need to make an appointment please contact us via phone and email to do so.

Please call the numbers below during this time:

Housing Plus 1800 603 300 or email

Orange Homelessness Support 1800 674 474

Domestic Violence Services on 1300 384 357

Dubbo & Mudgee Domestic Violence Services 1800 940 406

Customers wanting to report an Emergency Repair please call 1300 435 144 or email

Christmas Office Hours

The Housing Plus offices will be closed from 1pm Friday December 24 and will reopen the week commencing Tuesday January 4.

During this time, Domestic Violence and Homelessness services will continue to operate Monday to Friday 9am to 5pm except public holidays.


Please call the numbers below during this time:

Orange Homelessness Support 1800 674 474

Domestic Violence Services on 1300 384 357

Dubbo & Mudgee Domestic Violence Services 1800 940 406

Customers wanting to report an Emergency Repair please call 1300 435 144


For all other urgent tenancy matters, please call 1800 603 300 and your details and message will be forwarded to the person on call.

We wish all our partners, customers, clients and their families a Merry Christmas and Happy New Year.


Customer Satisfaction Survey Results

Housing Plus conducted our annual Customer Satisfaction Survey earlier this year and we sincerely thank those who provided us with valuable feedback. The survey provides the opportunity for you to let us know what we do well and where we can improve. It provides us with a better understanding of what is important to you so we can plan and adapt our organisation to better service and support you.

From an industry perspective, the results are extremely positive particularly considering that we have been operating remotely during the COVID-19 pandemic for the better part of 18 months. This in turn has driven considerable change and re-engineering of our processes and service delivery. We are pleased to advise that Housing Plus exceeded all benchmarks set by Community Housing Industry Association (CHIA) NSW, the industry peak body for community housing providers in NSW and NRSCH, the National Regulatory System for Community Housing, by up to 10% with the three key measures being; repairs and maintenance, condition of home and overall satisfaction.

The survey also seeks to determine what is of key importance to you so we can continue to seek out funding support and opportunities to improve living conditions and wherever possible reduce the running costs of your home. Our cyclical and legislated safety inspections are paramount to ensuring that homes remain safe and secure and while we have had to limit repairs and maintenance to emergency repairs during the pandemic, safety always comes first. Energy efficiency and thermal comfort have been a key focus for Housing Plus over the past 2 years,
having recently completed several initiatives to help you reduce energy bills and improve the thermal comfort of your homes. Co-funded by Housing Plus, the NSW Home Energy Action Plan (HEAP) as well as the Federal government the energy efficiency upgrades and rooftop solar installs have been completed to ensure residents stay comfortable both in winter and summer whilst using less energy as well as the addition benefit of a reduction in energy bills.


Customer Newsletter – Spring/Summer 2021

Welcome to our Spring/Summer Customer Newsletter for 2021.

In this newsletter find out about some of the key projects our team delivered this year as well as some great tips on energy efficient cooling and heating for your home.


An innovative collaboration is set to transform a neighbourhood into much needed new social housing for the people of Mudgee.

Housing Plus has developed a proposal for the redevelopment of the NSW Government properties on the corner of Winbourne and Mulgoa Way, Mudgee. The four existing occupied dwellings as well as the 13 unoccupied, ageing and unliveable bed sits, will be replaced with eight, energy efficient, new two-bedroom homes in 2022 after an agreement on the re-development of the site in partnership with the owners of the properties, the NSW Government’s Land and Housing Corporation (LAHC).

LAHC currently manage the unoccupied properties, while Housing Plus manage the occupied properties and will relocate the existing tenants into new accommodation that they are currently building in other parts of Mudgee.

“I think it’s great and there will be more housing for people and families and the old unused units are in appalling condition, so the new houses will make the street look a whole lot better” says Lynette a current tenant in Winbourne Street. “I can’t wait.  I am looking forward to moving into a brand-new home that no one has lived in before.  I have driven past the new home a few times and am very excited” she continued.

In addition to managing the construction of the $3 million NSW Government LAHC funded development, Housing Plus will also provide tenancy management and maintenance services for the new residents for at least the next two decades under a long-term lease with LAHC.

Housing Plus CEO David Fisher said “This redevelopment will replace some aged and empty properties with new social and affordable housing while also significantly improving the local area. Housing Plus have put forward a solution and is delighted to be working in collaboration with NSW Government in bringing this redevelopment forward. We expect to commence on site in late 2022 and will welcome our new tenants in early 2023. Those seeking housing can apply through the Pathways Register, our local office in Mudgee will also be able to provide advice closer to the time.”

This new development is in addition to the more than 300 affordable rental homes for low to moderate income earners that Housing Plus is currently building across Central West NSW between 2019 and December 2022.

David Fisher Housing Plus CEO, Dugald Saunders MP Minister for Dubbo Electorate, Lynette Housing Plus customer and Brad Cam Chair of Housing Plus Board at the Winbourne Street development site