This change only affects customers who make payments through Centrepay. If you make your regular payments by bank deposit or another method, you don’t need to do anything.
Starting 3 November 2025, Housing Plus will no longer be able to automatically update your Centrepay deductions, even if you’ve given consent in the past.
What does this mean?
We won’t be able to change your Centrepay payment for you if your payment changes, or if you have a payment plan you need to adhere to for something such as arrears, water debt or repairs.
What do you need to do?
When you receive a rent review notice, check if your payment has changed. If it has, you’ll need to update your payment with Centrelink. You can do this by:
- Signing in to your Centrelink account through myGov
- Using the Express Plus Centrelink app
- Calling Centrelink on your usual payment line
- Visiting a Services Australia service centre
- Completing a Centrepay Deduction Authority form (see below) and giving it to your local Housing Plus office
You’ll also need to do this if you fall behind on rent, water or have a repair debt, or if you have a Specific Performance Order from NCAT stating you need to make a regular repayment.